Westley and I are joined by the bond of love and you cannot track that, not with a thousand bloodhounds, and you cannot break it, not with a thousand swords.
Building businesses takes tremendous stamina, and success isn't achieved without it.
If you have never failed at anything, then you haven't been trying hard enough, aren't very imaginative, or have had such extraordinarily good luck that you have come to believe you are invincible.
For good ideas and true innovation, you need human interaction, conflict, argument, debate.
Companies don't have ideas. Only people do. And what motivates people are the bonds of loyalty and trust they develop around each other.
I don't think you ever know anyone until you see them in action.
Huge open source organizations like Red Hat and Mozilla manage the collaboration of hundreds of people who don't know one another and have spent no time hanging around the water cooler.
If you listen too much to advice, you may wind up making other people's mistakes.
The best way to apologize is to let the customer vent first. Don't interrupt, just take notes and make empathetic noises. You can even tell the customer that it makes you mad too. Second, ask the customer what their speed of need is. Tell them what they ant to hear. That you apologize, that you understand how they feel, that you are meeting with the appropriate people to get a resolve, and that it will be done in 24-hours.
I carry with me many scars, but I also carry with me moments that would not have happened if I had not dared to go beyond my limits
A blown-out tube ripped some of the grind from the amplifier, throwing us into a momentary tizzy. The unusual sound led me to play unusually, and the recorded take turned out to be a keeper. Insriration can come from the most unlikely places. . . keep your head on and your ears open.