We have to be emotionally intelligent. It also means that what works one day may not work the next or what works for one group of people many not work for another. I love managerial leadership because it is dynamic. The implication is that we have to stay curious about what compels, what motivates, what inspires, what relates, and what energizes.
I'm not a big fan of the post-Armageddon stories, where Denzel Washington is walking around in a torn coat.