People have a need for certainty - and that need for certainty is in every human being, certainty that you can avoid pain, certainty that you can at least be comfortable. It's a survival instinct.
I put my arm around her and said, "Jas, I have found that when you are troubled, it is often better to think of others rather than yourself. I think you would feel much better if you got me some milky coffee and jammy dodgers and I told you all about me.