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Humour is but the faint terrestrial echo of the hideous laughter of the blind mad gods that squat leeringly and sardonically in caverns beyond the Milky Way. It is a hollow thing, sweet on the outside, but filled with the pathos of fruitless aspiration.

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W. Edwards Deming

Understanding variation is the key to success in quality and business.

Key, Keys, Quality, Success, Understanding
Same Author Quotes

Eighty-five percent of the reasons for failure are deficiencies in the systems and process rather than the employee. The role of management is to change the process rather than badgering individuals to do better.

Badgering, Deficiencies, Employee, Management, Roles, Systems And Processes

Quality comes not from inspection, but from improvement of the production process.

Improvement, Inspection, Process, Quality

It's not enough to do your best; you must know what to do & then do your best.

Enough, Excellence, Inspirational, Know

If you can't describe what you are doing as a process, you don't know what you're doing.

Business, Describe, Know, Process, Systems And Processes, Top Management

Put a good person in a bad system and the bad system wins, no contest.

Bad, Contest, Contests, Good Person, Winning, Wins
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