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I always put these pert jackanapeses out of countenance by looking extremely grave when they expect that I should laugh at their pleasantries; and by saying Well, and so?--as if they had not done, and that the sting were still to come. This disconcerts them, as they have no resources in themselves, and have but one set of jokes to live upon.

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Sam Walton

Information is power, and the gain you get from empowering your associates more than offsets the risk of informing your competitor.

Associates, Empowering, Information Is Power, Offsets, Risk
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There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.

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You can't just keep doing what works one time, everything around you is changing. To succeed, stay out in front of change.

Change, Encouraging, Front, One Time, Succeed

Outstanding leaders go out of their way to boost the self-esteem of their personnel. If people believe in themselves, it's amazing what they can accomplish.

Motivational, Leadership, Educational, Boost, Personnel, Way

The goal as a company is to have customer service that is not just the best, but legendary.

Inspirational, Business, Loyal Customers, Goal, Legendary, Company

Communicate everything you can to your associates. The more they know, the more they care. Once they care, there is no stopping them.

Inspirational, Stopping, Care, Communicate, Associates, Know
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