Everything will turn out right, the world is built on that.
Exceeding expectations is where satisfaction ends and loyalty begins.
Industry jargon may not be a language your customer understands.
Acting after being asked is compliance. Acting without being asked is kindness.
When you see the need, take the action.
Don't wait. Tomorrow may be too late to do the things you can today.
You are as important as you make others feel.
Shakespeare's plays are more violent than 'Scarface. '
It is very comforting to believe that leaders who do terrible things are, in fact, mad. That way, all we have to do is make sure we don't put psychotics in high places and we've got the problem solved.
My parents say that I was singing before I could talk. I personally remember specific moments at three or four when music was playing literally all over the house.
There I lay staring upward, while the stars wheeled over. . . Faint to my ears came the gathered rumor of all lands: the springing and the dying, the song and the weeping, and the slow everlasting groan of overburdened stone.