Value equals benefits received for burdens endured.
The first time formal customer research is done, executives frequently are surprised by the sizeable percentage of customers who defect for service-related reasons.
Management creates an empowered state of mind in the organization by treating employees as part-owners of the business and expecting them to act like owners.
Excellence nourishes the soul.
Donald Wuerl
Mirinda Carfrae
D. B. Sweeney
Shane Dawson
Lindsey Kelk
Abigail Scott Duniway
Bob Stoops
Ruben Studdard
Carolyn Warner
Marc-Andre Fleury
Donovan McNabb
Randall Cunningham