It is the client who knows what hurts, what directions to go, what problems are crucial, what experiences have been deeply buried.
The surroundings householders crave are glorified autobiographies ghost-written by willing architects and interior designers who, like their clients, want to show off.
The ones who show up to take, they show up and say, "Hi. My name is Steve. I'm an expert in this and I've studied this and I've worked with these clients. " On every single power point presentation, it has their email, their Twitter handle and their Facebook account, so you can follow them. At the end, they tell you, "Please follow me. " When you ask them a question, they say, "Well, I could tell you the answer, but you should really just read my book. "
I had seen so many injustices done in the court by well-meaning people. I had lost fourteen clients to gang violence in only seven years. I was angry at a system I thought had failed my clients, and I was part of it.
The single biggest problem in design is finding out from the client what it is that they really want.
Design is a process - an intimate collaboration between engineers, designers, and clients.
A lot of women I worked with didn't respect their clients. I had some clients who didn't respect me, but still you somehow made it work.
Your history's not going to go away; it isn't the same thing as dirt on the floor or paint peeling off the walls; it's not going to be solved in that way. It's more like learning how to carry it, to contact it, to see it. Because it's based on the psychology of the normal, the therapist is part of that too. And so they too are working with those very same processes. And so it requires a therapist just to see the value of it and to be willing to look at their own difficult emotions and thoughts and find a way to carry them gently in the service of the clients that they're serving.
I would rather lose half of our clients than half of our clients' money.
Well, I like empowering my clients.